What is Forstep Style?

Forstep Style is a global e-commerce platform for sneakers and apparel. We have broad sneaker selections and the best Buyer Protection within the industry space, making it one of the most trusted streetwear marketplaces.

Who can sell on Forstep Style?

Whether you are an individual or a streetwear brand, you can apply to sell. Sneaker resellers will have to pass a verification process.

Are your items brand new?

We only sell unworn, brand-new items with tags attached.

Do I need to pay customs fees or import duties?

There might be customs or import duties involved and the charges are determined by the Customs office of the country of delivery. If the fees are applicable, please note that they are not included in the payment made and you will be billed directly by the courier in the designated country.

Do you collect sales tax?

We ship to most destinations on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on-site are exclusive of all taxes and duties and customers will be responsible for those charges. Sales Tax and VAT will apply based on a buyer’s shipping address rather than a buyer’s billing address. These taxes will apply to all purchases of taxable items for applicable jurisdictions, even for current offers that are completed at a later time. Applicable tax rates may vary by jurisdiction. For Sales Tax purposes, some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.

How to cancel an order?

You have the option to cancel the order given that the order has not yet been shipped out, in two ways:

1. Contact the seller directly through your account, or
2. Contact our customer service team to cancel the order for you. Please note that our response time is 24-48 hours, meaning if the order has been shipped out, it would be considered as an order ‘shipped’.

A full refund will be issued back to the original payment method only.

Can I purchase more than one unit per order?

The maximum quantity per order and shipment will be 1 unit as the items may come from different suppliers.

What if the product received has a defect or it is not the product I ordered?

We’re sorry to hear that the item did not meet your expectation. Please contact us so we can look into the details for you. We aim to respond within 24-48 hours.


Where do you ship and how much does it cost?

The majority of sellers ship worldwide. To see if the product can be shipped to your country, please navigate to the card page and enter the shipping country/city. If your country doesn’t show, please contact our customer service team for more information.

What are shipment processing days?

Sellers can specify a processing time for items they sell. The processing time can vary from 2 – 5 working days. If the seller specified a processing time, you can see that on the item listing page under the Shipping and return policy. You’ll see ‘Ready to ship in XX days’. The number of days is the processing time. One item in order: If the processing time for your item is a range, like “3–5 business days,” we use the end of the range to determine when you can open a case or leave a review. In the example above, we’d use 5  business days.

How long will it take for my order to be delivered?

Normally, your order will be delivered between 7 to 35 business days, and the delivery time will depend on the following factors:

Item Processing Time: The processing time is the time it takes for the seller to prepare the item(s) for shipment. There are different processing times for different items depending on product category and volume. Usually, it is around 3 to 15 working days—specified by the seller according to the item’s stock status.
Shipping Method: Delivery time varies with the shipping method. Time in transit varies depending on where you’re located, where your package is coming from, and local customs regulations.

Please note that due to national holidays or force majeure factors, shipping time frames may be delayed, and you will need to contact the seller for further details regarding the delivery status of your order, you can do that from your account or contact us for help. (order ID will be needed)

How do I change a shipping address?

You can change the address before it is shipped, as long as the new address corresponds with the original shipping country. If you need to change the shipping country, you’ll have to cancel this order and place a new order, with the correct address. To cancel your order, message your seller within the order or contact our customer service team for help.


How do I track my order?

You can track your order from multiple places:

1. Simply login to your account to view the latest status. You can also check the tracking from the order shipment email to keep track of the order as it moves along our processes. 
2. You can trace your parcel by visiting the courier’s online tracking system please note that it might take up to a few working days for the courier to update the shipment status after the order is picked up.
3. Please contact our customer service team if you have any problems tracking your order.

You can buy most items on Forstep Style without creating an account. Here is how to track orders without a customer account.

My tracking is not valid

On the day that your order is ready to ship, your seller will assign a unique tracking number. Until logistics scans that number and loads it into the truck (it may take up to 6 business days), it will show up as invalid. For international express delivery methods (FedEx, DHL, USPS), your seller might provide you with 2ndredirected tracking number for the same order.

Why my order is ‘unshipped’?

Unshipped: The seller hasn’t shipped the order yet or didn’t update the order on Forstep Style.
Each seller has set processing days which are visible on the product pages. Processing day is the time needed for your seller to prepare and ship out the package.
Tracking numbers are usually provided within 3-6 business days following the date order is placed, and it varies on the arrangement of an order.
We will notify you by email when your order will be shipped out by your seller. If your order doesn’t ship in 6 business days, please contact our customer support team for help.

Refunds and Returns

When will I receive my refund?

Full refunds will be processed for the canceled orders immediately after the order cancelation. The refunded orders have the status ‘refunded’ rather than canceled.
If you purchased with a credit card: An Acquirer Reference Number (ARN) will be available in 1–3 business days. It may take 5-10 business days for funds to show in your payment account.
If you have purchased with PayPal: Refunds will settle on your account immediately after the refund has been accepted and requested by your seller.
Note: As we are operating as a marketplace that allows verified sellers to list, manage and sell products using our platform, at this stage, we are not able to process returns or exchanges without receiving a manual refund request for that operation. Need help? Contact us at [email protected] Our response time is 24-48 hours.

How do I return a product?

Since Forstep Style is a marketplace (platform), we encourage you to reach out to the seller directly if you experience an issue with your order. Sellers can solve most problems with orders. However, If you are not satisfied with the product(s) you have received, you have the option to return the goods to the sender under the following return policy.

– You should contact the seller through your account, and specify the reason for the return. You will then be provided with further information on the return process.
– Returns requests will only be accepted within 14 days of the delivery date.
– The buyer will be responsible for all the shipping fees involved (if otherwise stated in the seller’s refund and return policy visible on the product pages).
– The product being returned must be unused, in its original condition with the tags attached.
– Refund will be issued back to the original payment method only.

Usually, the customer bears the return cost. However, if a mistake has been made by the seller (wrong size and/or colorway), then the seller covers the return cost. Need help in the process? Please contact our customer service team before returning any product(s).

Do you offer gift returns?

At the moment, we’re unable to offer an exchange or refund to the gift recipient.
To return your purchase, we’d need the holder of the original payment method to get in touch with us so we can assist further.

How Does The Buyer Protection Works?

Anyone who purchases on Forstep Style Marketplace receives the following guarantees:

Full refund if you haven’t received the order;
– You will get a full refund if the order does not arrive within 90 days following the date order was placed or product is significantly different from the seller’s description.
How it works: All sellers will set a delivery time with a maximum of 90 days. If the customer proves the order was not received within 90 days, the buyer will get a full refund.
Full refunds are not available in the following circumstances:
– The order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
– The order did not arrive due to exceptional circumstances outside your or the seller’s control (i.e. not cleared by customs, delayed by natural disaster or disease)
– Other exceptional circumstances outside seller and/or marketplace control
Refund or keep the product- Working with your seller can be the quickest way to resolve an issue, as they may be able to issue a refund to you or help with a return. You can get a full refund if the product is significantly different from the product description, or the seller can offer you a partial refund and suggest you keep the product. The seller may offer you a product replacement as well.
How it works: Each seller sets a return policy to resolve issues where the item is not as described (i.e. who is responsible for return shipping costs and in which cases they are offering refunds). If your item is not as described, you should contact your seller first from your account to discuss a resolution related to the case. If you accept the product and want to keep it, you should negotiate a partial refund. Otherwise, you will get a full refund as established by the seller’s return policy which can be found on the product price page (an item that you have purchased)
If you’ve tried working with your seller, but still need to file a dispute, please contact our customer service and we will investigate the case further.’