How To Contact A Seller?

If you already made a purchase, you can contact the seller through My Orders and Customer Messages pages. If you

Fail To Log In / Sign In To Your Account

To login into your Forstep Style account, please ensure that you have entered the correct email address and/or password. Also,

How Buyer Protection Program Works

Anyone who purchase on Forstep Style Marketplace receives the following guarantees: 1. Full refund if you haven’t receive the order;

Find Your Orders

You can check the status of your order, including shipping updates on ‘My Orders‘ page on If you have

When My Order Will Be Shipped Out

Each shop is having its own shipping policies, prices and estimated delivery time that varies by country. The estimated delivery

How To Cancel An Order

To cancel a purchase on Forstep Style Marketplace: Sign in to . Go to ‘My Orders’ Click ‘View Order Details’ Find

Cannot Find My Order

You can find the orders you purchased with your customer account on Forstep Style: Login to your account Click ‘My

Why Is Status ‘Unshipped’

You can check the status of your order ‘My Orders’ section from your purchase account. Next to your order ID,

What Is The Status Of My Order?

You can see the status of your order on the Orders page on Next to your order ID, you’ll see the

Why Isn’t There Tracking Code For My Order?

If you ordered from Forstep Style, you may have tracking information for your package. You can check the status of

How to Request a Return or Exchange?

If you’re unsatisfied with the product received, you may be able to return or exchange your order depending on the

Finding Your Refund

If a refund request has been requested by your seller, your order status should be changed to “refunded”. If you haven’t already,

Delivery Time

Processing days is the time needed for your seller to prepare and ship out the package. On the other hand, the delivery

How to Leave a Review or Report a Problem With an Order?

You can leave a review for a product right after your arrival date. The estimated delivery time promised by the

How To Change a Wrong Shipping Address

If you left wrong delivery address at checkout, or you misspelt the address to send a gift to, don’t worry!

What is Processing Time (Processing Days)

Sellers can specify a processing time for items they sell. The processing time may vary from 1 day to several

What payment cards do you accept?

Currently we accept all major credit cards from Visa, Mastercard, Maestro, American Express, Discover, JCB and Union Pay. We also

Guest Checkout (Checkout Without Creating A Customer Account)

You can buy most items on Forstep Style without creating an account. If you purchased an item as a guest,