FAQ Shopper Articles

How To Cancel An Order


To cancel a purchase on Forstep Style Marketplace:

  • Sign in to https://forstepstyle.com/my-account/ .
  • Go to ‘My Orders’
  • Click ‘View Order Details’
  • Find ‘See Order Messages & Notification’
  • Click ‘Send Message Regarding this order’
  • Request that the seller cancel the order and click Send.

Accepting your request is up to the individual seller. Submitting a cancellation request doesn’t automatically cancel your order.

All items on forstepstyle.com are sold by professional sellers. Each seller has their own set of policies that you can find on their shop homepage or item purchase page. Check the shop’s homepage to see their cancellation policy.

If you have purchases as a guest, you can cancel the purchase without an account

You can contact the seller by going to “Contact Shop” tab from the product page (product that you placed). Then, click on “vendor name” and go to their store front where you will see a contact button.

If you want to create an account and cancel your order, find the receipt that was emailed to you after your purchase. Click the order number, and you’ll be taken to Forstepstyle.com where you’ll be prompted to create an account. Then, follow the instructions to cancel your order.