FAQ Shopper Articles

How to Request a Return or Exchange?


If you’re unsatisfied with the product received, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop directly:

  1. Sign in to Forstepstyle.com and go to Your account.
  2. Go to Customer messages,
  3. Find the order you like to return and click ‘Send Message For This Order’
  4. In the textbox that appears, let the seller know that you’d like to return or exchange an item and send the message.

The seller will be notified of the new message and can respond there, as well.

Sellers aren’t required to accept a return or exchange unless stated in their shop policies. You can find the shop’s policies on the listing page under Shipping & returns tab. If the seller is willing to accept this return, be sure to settle on these details in a message before returning the item:

Where you should send it

Ask the shop about the shipping method preferred, as well as the time frame in which they wish to receive it back. You may also ask who will be responsible for the cost of return shipping, if not written in the shop’s policies.

What are shop policies?

Each seller on Forstep Style is responsible for their own policies regarding refunds, exchanges, and returns. Policies vary from shop to shop.

Before purchasing, review the shop’s shipping and refund policy. You can find the shop’s policies on the listing page under Shipping & returns, or by clicking Policies at the top of their shop homepage.

Specific questions about a shop’s policies are best answered by the seller. Contact the shop with any questions about their policies.

What should I do if the seller doesn’t accept returns?

If the seller doesn’t accept returns, you may be able to open a case with us. You can open a case if your order wasn’t as it was described on Forstep Style.

What if I disputed a charge or filed a chargeback?

If you filed a chargeback for an order or otherwise disputed a charge with your financial institution, the seller will not be able to issue a refund on Forstep Style. This is because only one method of credit can be issued.

You will need to contact the financial institution where the dispute was filed for further information about a credit. Financial institutions include local banks, credit card companies, and PayPal, and usually pertain to the original payment method.