Dear Customers,

As an ecommerce company that supports trade of international delivery, we, like many businesses around the world, are working carefully to adapt our services during the COVID-19 pandemic.

Due to the ever-changing landscape of the situation, resulting in high volume of shipments and an increase in border controls may cause delivery delays. Before finalising your shipment, please see our latest service alert and domestic deliveries might be late. 

We and our sellers are determined to continue maintaining our commitment to you, working hard to ship your orders within the delivery time promised and keep the quality of our customer service.

However please be mindful you may face delays due to the unprecedented circumstances resulting in delivery delays in your country of origin, such as possible COVID-19 custom procedures, internal logistic delays, etc

Information from courier services are continually changing, with different countries and governments updating their position on this on a daily basis.

Your local governmental websites will provide the most accurate source of relevant information, and most courier companies have information on their websites detailing the impact of their services in certain geographic locations.

The return process for items remains the same, however, due to the uncertainties surrounding deliveries, the majority of our sellers extended their shop return period.

If you need any help with your order, please contact our Customer Service by phone or email.

Stay safe and thank you for your support,
Forstep Style Marketplace