Terms And Conditions
You may cancel an order from your account before it is shipped by contacting us first. If you receive an item and wish to return it for any reason, you need to inform us in writing within 14 business days following the day of receiving the item.
You can contact us by clicking the “contact us here” button here. You may also request a refund within the money back guarantee time frame. We will refund only if the item (s) becomes faulty, it's not in good condition or goods are not received (confirming date varies by choosing different courier services).
We will then provide you instructions on how to return your item and once your item is received back, we will process your refund. The time it takes for your package to reach us varies depending on where you are returning it from and which courier/postal service are you going to use.
*Please note that working days do not include weekends and bank holidays. This delivery time period depends on the courier/postal service you will choose.
7. Return postage is your responsibility unless the item is incorrect or faulty, in which case we will refund the return postage. Shipping costs shown may include fuel surcharges. Import duties, taxes and other customs related charges are not included (if otherwise stated). Buyers bear all responsibilities for all extra charges incurred (if any).
8. To be eligible for a return, buyer’s item must be unused and in the same condition that he/she received it. Buyer’s item must be in the original packaging. Also, their item needs to have the receipt or proof of purchase.
9. The item(s) you return must be unworn and in their original condition save for your right to inspect the goods and try on the garments. It is your responsibility to ensure that you package the returned goods adequately so that it arrives back to us undamaged. We are not responsible for delays caused by the customs department in your country. Russian customers take the risk of shipping delays. Packages send to Russia may take some extra time due to Russia’s customs and we are not responsible for such delays.
10. Import duties, taxes or other customs charges may be collected by the shipping service upon delivery.
If you have any further questions on returns, refunds or cancellations, feel free to contact us immediately. We will be happy to answer all of your questions.