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Philipa Rose
Philipa Rose

Philipa Rose

    Terms And Conditions

    Dear costumer,


    There are things we want you to know before making a purchase which are in accordance to our return, shipping & exchange policy.


    You may cancel an order from your account before it is shipped by contacting us here. Please note that if the item is made-to-measure you may only be able to cancel the order before it is shipped provided that the garment hasn’t been altered or made yet.


    If you receive an item and wish to return it for any reason, you need to inform us in writing within 14 working days of receiving the item. You can contact us by clicking the “Contact Us” button below on the product detail page.


    You may also return any item to us within 14 days, after the package will be arrived to you. We will refund only if the item (s) becomes faulty or it's not in good condition. Goods are not received (confirming date varies by choosing different courier services). We will then provide you instructions on how to return your item and once your item is received back, we will process your refund through via bank transfer. The time it takes for your package to reach us varies depending on where you are returning it from. Please note that confirming date varies by choosing different courier services. You can calculate on the product detail page.