As we continue to build a strong community of re-sellers, we’re working hard to monitor and apply our Terms of Service (TOS). Thank you for your help in making Forstep Style a great place to buy streetwear online.

Buyer Shipping Costs:

Shipping costs cover the expense of getting your item from Forstep Style to you. These costs will be included in the price breakdown at the time you place your purchase. Shipping rates are set up by each seller separately and are based on the average size and weight of a shoe box. Some items that are larger and/or heavier will incur additional shipping costs.

Orders are shipped via ePocket, FedEx, DHL, UPS, DPEX, S.F. Express, Aramex, SpeedPost(EMS), or Air Mail, depending on your location.

As a Buyer, you agree to pay any and all local, state, federal, or international taxes (including sales taxes) that may be due with respect to your purchase transaction.

We currently do not offer prepaid duties and taxes so please be aware that your orders could incur customs charges.

If the fees are applicable, they are not included in the transaction made and the person receiving the parcel will be billed directly by the courier in the designated country.

For further information, please refer to our Terms and Conditions.

Sales Taxes / VAT:

We ship to most destinations on a DDU (Delivery Duty Unpaid) basis. This means that the prices displayed on site are exclusive of all taxes and duties and customers will be responsible for those charges.

We will collect sales or use tax (collectively “Sales Tax”) and Value-Added Tax (“VAT”) on purchases of taxable items from buyers located in certain jurisdictions where we have determined that we have a legal obligation to collect taxes for such purchases for some countries. In these jurisdictions, we will remit the tax collected from buyers to the appropriate taxing authority. In jurisdictions where we do not collect taxes, applicable tax laws may require sellers or buyers to collect, remit, or pay taxes to the appropriate taxing authority.

Sales Tax and VAT will apply based on a buyer’s shipping address rather than a buyer’s billing address. These taxes will apply to all purchases of taxable items for applicable jurisdictions, even for current offers that are completed at a later time.

Applicable tax rates may vary by jurisdiction. For Sales Tax purposes, some states may include shipping fees in the calculation of Sales Tax while other states may exclude shipping fees.

Processing Time

Tracking numbers are provided by the seller, usually within 7 business days, depending on seller fulfillment before being dispatched. Processing time is not included within the delivery time chosen at checkout. Forstep Style does not guarantee the processing and delivery time. Please note that the processing time and delivery time may be lengthened due to customs clearance, border restrictions, and third-party logistic delays.


Returns will only be granted within 7 days of the delivery date and the item(s) is in its original state and with the original tags attached and in original boxing.

  • The buyer will be entitled to a refund once the item(s) are returned back to the sender successfully. 
  • The initial delivery fee is non-refundable.
  • The buyer is responsible for all shipping fees and the return address will be provided upon return confirmation by the seller. 

Once you have agreed to return the product under our return policy, further amendment will not be accepted. 

Please contact us or your seller before returning any product


Size exchange is available under the condition that the item(s) is unused, in the same condition as received, with the tags attached. Each order is eligible for exchange once. 

  • Requests for size exchange can only be made within 7 days of the delivery date and subject to availability.
  • The reason for the exchange and the desired size is required when contacting your seller or our team.

The buyer is responsible for all shipping fees (return & reship) and sales tax if applicable and the return address will be provided upon the exchange confirmation by your seller. We require valid proof of confirmation between you and your seller, such as using the ‘messaging’ tool within our platform.


Under the following circumstances, we will not be able to process your returns/exchanges:

  • Products not meeting the criteria for “7-day Return/Exchange window”.
  • Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated.
  • Products with loose threads or cracks due to external scratches by hard objects, or internal wear and tear.
  • Damaged products due to use for longer than service life.
  • Damaged products due to improper wash.
  • Products with color fading due to display.
  • Products with an unclean appearance.
  • Products without tags attached to the products.
  • Products that are on Sale, defect & quality issue items excluded.

If any signs of damage on the outer packaging, or on any products (including any accessories or parts) are present at the time of delivery, please contact us for help.


Shipping addresses cannot be changed after the order has been marked as ‘shipped’ and/or dispatched.

Deliveries made by third-party carriers may be contracted by the sellers. Please note that specific carriers may require a signature upon delivery. All delivery times are estimates and are not guaranteed. Shipments may be affected by weather-related delays, customs delays, carrier limitations, or other events outside of our control.

After the package has passed over to the logistic party, the order will be considered shipped. Forstep Style will not be responsible for package loss and package damage due to the courier’s mishandling. We will assist customers in filing a claim with the courier, but the compensation will be subject to the courier’s determination.

Please also note that you are responsible for complying with all applicable laws and regulations of the country for which the Product(s) are destined. We will not be liable for any breach by you of any such laws.

Shipping is non-refundable for all forms of delivery failure. If your order cannot be delivered, it may be discarded by the local customs or returned back to the original seller. Surcharges will be applied and in case the shipment is returned to the seller, we’ll issue a refund according to our return policy and deduct all the return surcharges, tax, and duties that occurred.